UCI Housing Network and Cable TV Issues

We didn't have these freezes for a long time, so I hope this remains a single case...
Since Friday evening, the video for channel 9 is frozen. The audio continues to run.

Of course, the dismal "service" from Resnet, with them not working on the weekend, means that such things do not get fixed outside of their Mo-Fr 9-5 working hours. With a real, commercial cable provider, such outages would have been fixed already, weekend or not.
So yet again, we get crappy "service" because of the Housing Administration's misguided decision to provide Cable TV themselves, instead of leaving this to the professionals.

Update: It is Monday evening, and channel 9 is still frozen.
In addition, a bunch of other channels are frozen or disabled: channels 23, 62, 63, and 67.
I am wondering what lame excuse they have for not even fixing this during their work hours...

Update2: They seem to have fixed most of the freezes on Tuesday, after I had sent them an email. They don't seem to feel the need to reply back to me, though...