« Letter to William Zeller, Assistant Vice Chancellor - Student Housing |
I, like a sizeable number of people living in UCI's on-campus Palo Verde housing complex, had for several years subscribed to cable TV service offered by Cox Cable.
Since early 2004, we heard through "the grapevine" that UCI planned to manage cable TV service themselves.
Interestingly enough, the Palo Verde Housing administration did not find it necessary to make an official announcement until shortly before the switchover... more on that later.
Several people who had heard about the change inquired with the Palo Verde Housing office. We were assured that the cable TV provider would remain Cox, and the Basic Extended Cox Cable service would be provided to the residents free of charge. We would be able to purchase additional Cox services, e.g., HBO, pay-per-view or digital cable.
Then, in mid-July, came the shocker: the Palo Verde Housing newsletter contained a short notice announcing that the switchover would happen at the beginning of August and that Cox Cable "will no longer be the service provider."
They did not provide a channel lineup, they did not give any indication who the provider was going to be.
Aside from the short notice, no other communication.
Soon after, three people, me included, met with Gerald Parham, the Palo Verde Housing director, to find out what's going on.
The result of that meeting was rather dismal:
This whole disaster reminds me of procedures common in socialist countries.